Poor Service

The retention department at MTN is probably the worst service department in all of South Africa. My experience with them is absolutely terrible. I am trying from the 28 th June to finalise a new sim contract only with them with no success. I have spoken to multiple agents over 10 different times with no success. They promise the world and deliver nothing. I have spoken to agents Natasha , Khanyisa ,Resilwe ,Mtombi and the worst one Resilwe Mokhale to confirm a new contract with no success. I have sent multiple emails and again no success. To be honest I just don't know what to do anymore, it is no wonder that MTN is doing so poorly in the market place.

Regards N Singh