BD
Bronwyn D
1 reviews | Active since Mar 2015
28 Apr 2015, 17:07
POOR SERVICE
I cracked my boyfriends iphone 6 screen 2 days after getting his upgrade> I was very dissapointed and promised that I would take it in as soon as possible to get it repaired. I took it into the MTN store in Willowbridge where they booked the phone in to send it to the repairs center. This was on the 14th of April. On the 18th of April I recieved an sms from MTN saying \beyond repair/warranty voided". I phoned in first thing on monday(20th) and spoke to a lady who told me that the phone had yet to be seen by a technician and that I should phone back wednesday. <br> I phoned once again Wednesday"
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MTN South Africa's replyOfficial
12 May 2015, 09:38Hello bonnyd,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for our technical team to investigate further, we do require the IMEI or Job Card number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for our technical team to investigate further, we do require the IMEI or Job Card number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply12 May 2015, 09:38
Official
Hello bonnyd,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for our technical team to investigate further, we do require the IMEI or Job Card number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for our technical team to investigate further, we do require the IMEI or Job Card number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,