Poor service
<p>I bought 100MB of data yesterday morning. Less than 3 hours later I had 19MB left. I do not use my data during the day as I use the Internet at work. I phone MTN to ask what happened to my data then they say the system is offline & they cannot check. Told to callback after a hour. I callback then I'm given the same story. I also posted a message on their Facebook & Twitter page, but they don't Evan have the decency to reply. This is not the first time they ***** my data. I'm beyond ****ed now. Please get back to me ASAP </p>
Thank you for your post,
We acknowledge the receipt of your complaint.
As per our telephone conversation we have adjusted your account with 50 MB for missing data.
Kindly contact our technical department 1555 they will assist on how you go about restricting data backgrounds.
regards
mike
Complaints Management Team
Reference Number: ***2
Best regards,
Thank you for your post,
We acknowledge the receipt of your complaint.
As per our telephone conversation we have adjusted your account with 50 MB for missing data.
Kindly contact our technical department 1555 they will assist on how you go about restricting data backgrounds.
regards
mike
Complaints Management Team
Reference Number: ***2
Best regards,