POOR SERVICE

I have not received a statement since the end of November. I phoned MTN in January to ask for my December statement and was told it would be sent. However, I never received it. I followed up once or twice in January, but was put on hold for ages, so gave up. My January statement did do arrive either. Today I tried again - and once again that endless annoying tune was played for a number of minutes. I can't spend half my day on hold, trying to extract statements. Please, can you send me statements regularly, like you used to do?