Poor Service

<p>Good day</p> <p>My contract is less than a year old, and I already had 2 devices. 1st one became faulty a month after I received it. I had to wait almost 1 month and a half for a replacement.</p> <p>I received my replacement in December 2016, and in July 2017, the new exchanged phone became faulty with the exact same fault as the 1st phone.</p> <p>I booked the device in for repairs on the 5th of July 2017 at MTN Secunda. It is already a month ago, and all I get from MTN Secunda is nothing. From previous experience, contacting the store will be fruitless.</p> <p>I contacted the Service Centre, and they advised me on two occasions now that they waiting for a replacement. ‎</p> <p>This is becoming a norm, and I don't think this is fair on a customer. I am currently paying for a service, and I am not getting the service I am paying for.</p> <p>If MTN can adjust my contract fee without the device, and only charge me for the actual data and minutes, I will be happy. As I fear that I will have endless issues with this device.</p> <p>Regards<br />‎<br />Marius Petlo<br /> ********** </p>