MM
Maxwell M
1 reviews | Active since Apr 2015
21 Apr 2015, 20:08
Poor Service
I'm an account holder at MTN for a contract. I haven't been able to pay up my monthly premiums and I tried to make arrangements but the call centre is always experiencing high volume of calls, so I'd like to arrange for payments as I would like to have a clean credit record. Please MTN have a look at my account, and advice me on how to make arrangements in paying and sustaining a good credit record.
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Replies (1)
MTN South Africa's replyOfficial
05 May 2015, 12:40Hello mmmonyeleote,
Thank you for your post.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply05 May 2015, 12:40
Official
Hello mmmonyeleote,
Thank you for your post.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,