1 reviews | Active since Nov 2013
Poor service
<p>Dr JJ Nienaber upgraded on 06/05 and still doesn't have a phone. Considering the fact that she is a Dr she can't be without a phone.</p> <p>She has been to the branch in Centurion 5 times without any success as well as Mall of Africa.</p> <p>We will really appreciate if this matter can be dealt with urgency.</p>
Dear Ina
Thank you for taking the time take my call and communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with Dr Nienaber to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Ina
Thank you for taking the time take my call and communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with Dr Nienaber to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,