1 reviews | Active since Jul 2015
poor service
<p>So I'm trying to cancel my mtn contract because of their bad service throughout the 2 year contract. Now I can't do it in their branches and when I phone during my lunch you hold 4 the hole hour. Can't phone at night coz then they are closed. But they can phone you pass 8 at night to do a upgrade. When I told the person that called me for the upgrade I want to cancel my contract he dropped the phone in my ear. I'm so glad this 2 years is over. Can you just please cancel this darm contract.......</p>
Dear Chrizelda,
On behalf of MTN, I wanted to extend my sincerest apologies for the negative experience that you had with us.
Kindly note have tried to touch base with you this morning however to no avail.
Will you kindly forward your cancellation notice to *** so we can proceed with the cancellation.
Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future. If you have any additional questions or wish to discuss this matter further, please don’t hesitate to contact me.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Chrizelda,
On behalf of MTN, I wanted to extend my sincerest apologies for the negative experience that you had with us.
Kindly note have tried to touch base with you this morning however to no avail.
Will you kindly forward your cancellation notice to *** so we can proceed with the cancellation.
Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future. If you have any additional questions or wish to discuss this matter further, please don’t hesitate to contact me.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,