TM
Tshamano M
1 reviews | Active since Oct 2012
30 Jun 2017, 09:33
Poor service
<p>I made an upgrade on the 06/05/2017 and I was advised that my contract will be R199 and I even signed for that, however as always MTN has moved the goalpost they are now saying the contract that I upgraded to was R228.99, and when I tell them about the copy of the contract they are saying there was a system error, what I do not understand is that they always say the contact is binding, but on my case they are saying it is not as that was a system error, even if they go to they are system and check the contract that I signed it will show them that i am supposed to pay R199, what is wrong with this big company and bulling us because we cannot fight back.</p>
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Replies (2)
MTN South Africa's replyOfficial
30 Jun 2017, 13:58Good day,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Thank you for sending us your copy of contract. This has assisted us in investigating the matter and the resolution is that we will correct the error on our system. We confirm that your instalment in future will be as agreed on the contract which is R199.
We would like to thank you for your continued patronage as a subscriber and trust that your stay with MTN.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
***
Best regards,
MTN South Africa's reply30 Jun 2017, 13:58
Official
Good day,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Thank you for sending us your copy of contract. This has assisted us in investigating the matter and the resolution is that we will correct the error on our system. We confirm that your instalment in future will be as agreed on the contract which is R199.
We would like to thank you for your continued patronage as a subscriber and trust that your stay with MTN.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
***
Best regards,
TM
Tshamano M's updateReviewer Update
30 Jun 2017, 14:12Thanks for a prompt responce and for resolving the query so quick,
Is Mtn going to backdate the instalment for the past two months to be R199 and credit the amount that they overcharged me to my MTN account.
Thanks
TM
Tshamano M's update30 Jun 2017, 14:12
Reviewer Update
Thanks for a prompt responce and for resolving the query so quick,
Is Mtn going to backdate the instalment for the past two months to be R199 and credit the amount that they overcharged me to my MTN account.
Thanks