<p>mtn has such poor service having been handed over, i paid the total due which was over a thousand and after my line was still not working and when i finally get hold of them after numerous failed attempts of tryig to get hold of them i am told that my account is still with the attorneys becuase i never paid the reconnection fee, which i was never told about because in my understanding once the total due was paid account was to go back to the service provider or atleast they should have told me to pay the reconnection money.</p> <p> </p> <p>My qeustion who is paying for the attorneys fees on my account when i new my account to be back with mtn and what about the data......which they dont credit</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***5
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***5
Best regards,
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