1 reviews | Active since Jun 2017
Poor service
<p>Very poor service and no response from MTN business consultant Khosi Mbatha.</p> <p> </p> <p>The company I used to work for was and is still paying for my cellphone bill every month. My number is no longer on contract. I asked the compny to transfer the number from contract to pay as you go as I would like to keep my number as I have started my own business.</p> <p>Consutants on the business call centre advise me that due to the fact that my number is not on contract the process of going to pay as you should be within 24 hours.</p> <p>The company i use to work for sent the request through to Khosi last month. I emailed her last week highlighting the urgency of the matter and that my usage is going up drastrically as my businees venture starts coming into shape. I also highlighted the fact that I would be listing bad service on this site if she didnt attend to this issue with urgency.</p> <p>Additionally I would have thought that as the comapies business consutant Khosi would have reacted so as to save the company I used to work for some costs</p>
Dear Jonathan ,
Thank you for bringing this matter to our attention, apologies for the lapse in service.
Kindly note you would need to communicate with the account administrator Pascale Bartholome at Randgold for more information regarding the matter.
Regretfully we are unable to expedite the matter further.
Thank you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Jonathan ,
Thank you for bringing this matter to our attention, apologies for the lapse in service.
Kindly note you would need to communicate with the account administrator Pascale Bartholome at Randgold for more information regarding the matter.
Regretfully we are unable to expedite the matter further.
Thank you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
