Poor Service

<p>After attempting to cancel a contract for a ****al, but failing due to poor service on the 808 line I made the misguided attempt to upgrade to a contract that included a laptop. I was assisted by a sales assistant at the Chatsworth branch named Ann, whom at the time could not provide me with the specifications of the laptop. I did however request the upgrade at which point she stated that the laptop should be available in 2 weeks. Now 4 weeks and repeated visits to the store I have no laptop and Ann is incapable of providing me with a time frame with which to work with. I fully understand stock issues, I cannot however understand the utter disregard and lack of professionalism displayed by Ann who could do little more than shrug her shoulders and insist that she sent numerous smses to my number. I would generally overlook such a blasé attitude, especially from a person who finds sending smses to an out of use ****al line appropriate, this is now the second time that I have experienced such service with the same employee.</p>