1 reviews | Active since Jun 2017
Poor Service
<p>Good Day </p> <p>I am so disgusted by the service I’m getting from collections at MTN, I made a payment with my old contract number which is no longer on the system (which is my mistake). I’ve been in contact with 808 since the 25th May as collections does not have a number where I can contact them on. I mailed proof of payment to collections and I keep getting the proof of payment does not have the correct details. My cell phones has been suspended, how long will I have to wait for collections to "FIND" the payment and activate my account??? how long do I still have to sit without a phone??? How do you communicate with collections when they don't even have a contact details which sucks!!!! I need my phones activated today!!!! </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly email us the proof of payment to *** in order for us to investigate and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***3
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly email us the proof of payment to *** in order for us to investigate and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***3
Best regards,
Good Day
I sent you the proof of payment this morning & still waiting for feedback.
Thanks
Good Day
I sent you the proof of payment this morning & still waiting for feedback.
Thanks
