Poor service
<p>I wish I could give you a zero star rating as this is the worst service provider I ever had to deal with. I was handed over witout even knowing after numerous calls from their collectors I paid the money in full even if I feel I wasn't supposed to pay it as I pay for something I am not using because they disconnected my line and refuse to switch it back on. I asked them more than once to cancel the contract but still to this day I don't know what is going on as nobody can give me an answer. Such useless people. I am still being billed and every month I still get calls from their collectors I am seriously starting to get very annoyed. Have sent an email to them today let's see what happens!!!</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly provide us with the contract account number or your ID number in order for us to be in a position to investigate and resolve your problem accordingly.
warm regards
mike
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly provide us with the contract account number or your ID number in order for us to be in a position to investigate and resolve your problem accordingly.
warm regards
mike
Best regards,
Good day
My account number is A **********
Good day
My account number is A **********
Received a email from legal department that I have to pay the money before they cancel. That is absolutely absurd as I have cancelled in the beginning of the year and againg last month and again now. How do you expect me to pay for something I have cancelled and not just that all the money that I'm now being asked to pay is added to the contract every month after I have cancelled. I will not take responsibility for this money. If Mtn don't know how to do their work ot shouldn't be my problem!! If this won't get resolved by tomorrow I will take this further!!
Received a email from legal department that I have to pay the money before they cancel. That is absolutely absurd as I have cancelled in the beginning of the year and againg last month and again now. How do you expect me to pay for something I have cancelled and not just that all the money that I'm now being asked to pay is added to the contract every month after I have cancelled. I will not take responsibility for this money. If Mtn don't know how to do their work ot shouldn't be my problem!! If this won't get resolved by tomorrow I will take this further!!