Poor service

I have never received such poor service in my life, I am disgusted to the core. I have been trying to terminate my expired contract with MTN from November last, I was aware that my contract was ending end of January 2022, therforw I called I was November to explain that after the contract expires they must terminate it. I made sure that I called them early to avoid been put on a month to month contact with is far expensive than your normal contract like they did it when my previous contract expires without my knowledge, I wonder who gave the go ahead. The guy I spoke to told me it was still early. I gain spoke to another consultant in December and I was told that it is still early I must phone in January. On the 20th of January I phoned and spoke to Gosego from cancelation department who told me that I was late, therefore my contract will be canceled end of February. I explained to him that I called in November and December. He advised that his Team Leader Lerato Moeti will listen to the call and come back to me within 24 hours. In my heart I new that she will not come back to me because it was not the first time they promised me thata Team leader will call. Reference number for that call was ***. Just as I thought Lerato did not bother giving me a call. Today the 26th of January 2022 I decided to call and make a follow up, The first consultant I spoke to she told me to hold while she put me through but dropped the call. I called again and I was told that they cannot transfer me as they do not access. When I called for the 3rd time I spoke to Dimakatso who gave me a that I must call ( ***} when I call the number was invalid. I Called again for the 4th time and spoke to Nokuthula who transferred me to the relevant department but the call was cut because a constant answers. I. Mean really in 2022 we still have company that treat their customers like this., they can't even keep their promises. I understand that they running a business but can they be this greedy. How many calls must one make in order to speak to someone at termination department, who has the whole day to call MTN. As it is I wish to terminate all my contacts with MTN, even the active contracts. I refuce to be their customer. This platform is my last hope. I was advised to use this platform by one of their x customer who had the same problem and got assisted after he used this platform. He also hate MTN with all his heart. I will never, ever be MTN customer and I will make other people aware.