POOR SERVICE

I've been sent in circles trying to do a SIM swap. Called 135 Call center they told me to go to MTN store. Went to MTN store in Vincent East London, they told me to call 135 MTN Callcentre again. The problem is MTN 's fault. Last year when I did my watch list security question, the consultant spelled my answer WRONG. Instead of fixing their mistake, they keep bouncing me between each other. I've wasted time, transport money and airtime MTN please: 1. Fix the spelling error on my security question/answer. 2 process my SIM swap immediately. 3. Train your staff to solve problems instead of passing customers around.