Poor service

Ordered a router at MTN on the 12 April it got delivered on the 16 April quick delivery which I am happy about already made payment of 715 , however problem starts when I was told it will take 24hrs for the SIM to be rica 24hrs past then was informed that my application was not created that is why the SIM still not rica how can you issue a product to client without creating a application?no I am being told have to wait for another 72hrs for them to create an application which is not fair on me as client thy keeping telling me that it was sent to a department that needs to create an application and department does not have a call centre for me to call them so I can’t even escalate it further than that it’s going to be 7days this weekend with a route that I paid for but can’t use now I have to take out money from my to buy data double charging for me in 1 month