Poor service!!!!!!!

This has been 13 days now since I signed contract with MTN & my sim card (sim number *** C 6603 W13.1) is still not activated??????? The day (10 February) I went to go fetch my device, Mpho at East Rand Mall MTN shop told me that MTN is offline & it won't be possible to activate my sim card. It is almost time to pay my first installment, for what am I paying???? I would really appreciate it if this get sorted ASAP please activate my sim!!!!! My ID number *** & please don’t use my number *** linked to my HelloPeter account as it is my Vodacom number - unfortunately I can't provide you with my MTN number because my sim card is NOT ACTIVATED!!!