Poor service

<p>good day, my phone was ****** from my vehicle 3weeks ago, a few days after i submitted my documents for the insurance to prcess my claim. it has been 3weeks leading to a month and the mtn insurance department has not gotten back to me. i am the one who has to take the effort to call them and ask how far my claim is,they have not taken the innitiative to communicate with me even if it is just an update. The ladies in the hartebees store did their best helping me to submit my documents. but the headoffice is not doing their part they even went as far as telling me that i need to drive to brits 15km from hartebees to get my contract summary and come back to submit it at hartbees 15km again. i am receiving such poor service and can not tolerate it any longer. when they are debiting my account we have no problems but for me to simply get my phone replaced its a big issue </p>