Poor Service
<p>I have been trying to phone MTN since last week. I want to cancel my wifes contract and since it is on my name she cant cancel it herself. I'm working shifts and dont have time to go to the store self, so I have been trying to phone them. Everytime I call I am placed on hold and after half an hour of holding still no one picks up! I am getting fed up with trying to call and not getting through! </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the number *** have been migrated to prepaid today 24/04/2017 as per you requested.
warm regards
mike
Complaints Management Team
Reference Number: ***2
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the number *** have been migrated to prepaid today 24/04/2017 as per you requested.
warm regards
mike
Complaints Management Team
Reference Number: ***2
Best regards,