Poor service

<p>Ok. So currently i have 2 contracts running</p> <p>Both expired early this year. I then recieved a call from a mtn consultant, telling me that from now on (approx 20th feb 2017) il be on a month to month contract. I clearly asked that this shoulnt be for 24months. He told me then that i can go fo an upgrade whenever i want to at my nearest mtn branch.</p> <p>Sunday went to Vaal mall to do an upgrade as both my old headsets are dead.</p> <p>Yet to hear that i can only upgrade 2018/10/10. They then couldnt help me and gave me a list of nrs to call. Monday 3rd april 2017 i called the upgrade section ********** 667 spoke to a guy. Telling him about the situation. And that i didnt sign or recieve any paperwork regarding this. He told me that they are going to listen to the call and then get back to me in 24hrs. Wednesday (2days later i called again) speaking to a lady to whom i explained the situation to. Then she asked my Id. Gave it to her she tolf me that ot was the wrong id and dropped the call. Well up to now i still havent recieved any feedback. This is pathetic..</p>