poor service
<p>Hello Peter. On 15 december 2016 I took my sumsang s7 edge to mtn at craddlestone mall as it was giving me problems. At the store, branch manager Lerato accepted my phone and said they will send it for warranty assessment of which they did. They called me early january 2017 to tell me I will get new handset, thats when things went from bad to worse. They told they can't trace my phone as they lost my ime number. I have been waiting for my phone until today with no help or call from mtn. Please assist me. Kind regards</p>
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MTN South Africa's replyOfficial
03 Apr 2017, 15:55Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***8
Best regards,
MTN South Africa's reply03 Apr 2017, 15:55
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***8
Best regards,