Poor service

<p>I am extremely disappointed by mtn. I have never used another network beside mtn because I believe in themfor the past 17 years but I am sitting here and disgusted . I went for an upgradeon the 03/03 /2017 and I urgently needed the phone because the phone I'm currently using gives me problems . I immediately got the iPhone from them but little did I know I would struggle to get a simswap from them. I am sitting with a brand new dummy that I will be paying for and no one is able to assist me witg swipswap. I have called call centre using 808 andspoke to teamleaders and agents ask ing for assistance I'm not assisted at all. it's been pending since 03/03/17. I'm very dissatisfied with mtn because the phone is like centre of my life. I do so many businesses with the phone but now I'm losing alot because of a simple simswap and negligence . I have been placed in hold by them and calls dropped in my ear because I'm simply asking for a simswap for my new iPhone . </p>