AA
Ashleigh A
1 reviews | Active since Feb 2017
28 Feb 2017, 15:42
Poor service
<p>It's going for two months without no communication from their Legal department. went to settle my account in-store and was told I have to contact legal department to reactivate my account. I was given some number that's always busy and no answer, when I phoned MTN yesterday I was told they don't have a number and that the call agent will send an e-mail on my behalf. needless to say I'm still waiting. </p>
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MTN South Africa's replyOfficial
01 Mar 2017, 08:40Thank you for your post.
We apologize for any inconvenience incurred.
The payment has been received and allocated to the account. The account balance now R 279.01.
The account is on cash method, the February invoice need to be paid 21 days from the invoice date. The invoice date is the 13th of every month.
We have opened the line for you, please reboot the device. The request has been sent to the legal department to remove the legal status from the account.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply01 Mar 2017, 08:40
Official
Thank you for your post.
We apologize for any inconvenience incurred.
The payment has been received and allocated to the account. The account balance now R 279.01.
The account is on cash method, the February invoice need to be paid 21 days from the invoice date. The invoice date is the 13th of every month.
We have opened the line for you, please reboot the device. The request has been sent to the legal department to remove the legal status from the account.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,