SS
Sandile S
1 reviews | Active since Apr 2015
07 Apr 2015, 15:23
Poor Service
I damaged my IPhone 5s and had it collected in the first week of December 2014, it's now the 7th of April 2015 and I still have not received my repaired phone. I have 2 contracts with MTN neither of which I intend to renew when they expire.
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Replies (1)
MTN South Africa's replyOfficial
23 Apr 2015, 15:19Hello sandile.sanele,
We are truly sorry for the breakdown in service and for the delayed response.
We have now checked your profile on our system and see that your repair was done through our insurance repair centre (Smartphone Plus).
We are not entirely sure what the delay was with the repair, however we've now escalated the matter directly to the management team within our Insurance Department.
We do also see that you made contact with our Insurance Department today (23/04/2015) and you were transferred to Smartphone to obtain a date of delivery.
We will request our Insurance Management team to touch base with you.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the delayed response.
We have now checked your profile on our system and see that your repair was done through our insurance repair centre (Smartphone Plus).
We are not entirely sure what the delay was with the repair, however we've now escalated the matter directly to the management team within our Insurance Department.
We do also see that you made contact with our Insurance Department today (23/04/2015) and you were transferred to Smartphone to obtain a date of delivery.
We will request our Insurance Management team to touch base with you.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply23 Apr 2015, 15:19
Official
Hello sandile.sanele,
We are truly sorry for the breakdown in service and for the delayed response.
We have now checked your profile on our system and see that your repair was done through our insurance repair centre (Smartphone Plus).
We are not entirely sure what the delay was with the repair, however we've now escalated the matter directly to the management team within our Insurance Department.
We do also see that you made contact with our Insurance Department today (23/04/2015) and you were transferred to Smartphone to obtain a date of delivery.
We will request our Insurance Management team to touch base with you.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the delayed response.
We have now checked your profile on our system and see that your repair was done through our insurance repair centre (Smartphone Plus).
We are not entirely sure what the delay was with the repair, however we've now escalated the matter directly to the management team within our Insurance Department.
We do also see that you made contact with our Insurance Department today (23/04/2015) and you were transferred to Smartphone to obtain a date of delivery.
We will request our Insurance Management team to touch base with you.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,