Poor service

<p>I went to MTN Menlyn on the 09 February to fill in an insurance claim on my I phone 6. I tried today the 20 the of February to find out why the phone have not been collected from me as promised. I was on the phone for 29 minutes before I could speak to an agent. The person then said that my details was not completed so that is why they haven't proceeded. Before I could finish giving her the info needed I got cut off. Amazing as they have my number no one tried to contact me. Amazing is that in the last 2 weeks while waiting for MTN I got calls from them trying to sell me new contracts but no one wants to solve my insurance issue. Shocking MTN</p>