1 reviews | Active since Jun 2010
Poor Service
<p>The short story is that MTN has zero customer relations when supposedly trying to assist a client. On phoning MTN Head Office as I had detected an eror on my account, the lady assisting me, would not even attempt to assist before I had supplie dhere with a refernce number I was suppose to have. The more I tried explaining that I had doen the cancellation in store the more ademant she become. The conversation did not end amiacable. </p>
Good day Jan,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that I have checked the notes on your account and cannot pick up any cancellation request sent in December. Kindly please note that all cancellations are now strictly through the contact centre (808) who will transfer you to the Retentions department as soon as the security check has been completed.
We also notice that you have stated that you did the cancellation at an MTN store so if you have a reference number for this you can kindly email it to *** and we will assist further with following up on the request.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Good day Jan,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that I have checked the notes on your account and cannot pick up any cancellation request sent in December. Kindly please note that all cancellations are now strictly through the contact centre (808) who will transfer you to the Retentions department as soon as the security check has been completed.
We also notice that you have stated that you did the cancellation at an MTN store so if you have a reference number for this you can kindly email it to *** and we will assist further with following up on the request.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Thank you for this rersponse. The concern I still have and this was after I had spoken with the Potchefstroom Waterfall Branch were this incident has taken place, is that I still have not recieved a number of any kind for this activity I had registered on Friday the 13th. Also, that this contract as your records will reflect, was an INCORRECT UPGRADE which was reversed by the Head Office the same day.. I had to return the 14th to collect the final documents. The initial contract was a 1GB data contract for R69 pm... why then not just reflect the old contract type?
Thank you for this rersponse. The concern I still have and this was after I had spoken with the Potchefstroom Waterfall Branch were this incident has taken place, is that I still have not recieved a number of any kind for this activity I had registered on Friday the 13th. Also, that this contract as your records will reflect, was an INCORRECT UPGRADE which was reversed by the Head Office the same day.. I had to return the 14th to collect the final documents. The initial contract was a 1GB data contract for R69 pm... why then not just reflect the old contract type?