1 reviews | Active since Jan 2017
poor service
<p>okay so i use to have 3 cell phone contracts from mtn in queenswood so i canceld one last year then now they had this friday special where if you upgrade or take a new contract you recieve 50gb data and 10,000 minutes so i gave my aplication and was send in then 4 days later i get a sms that i have been declined due to affordability witch is strange because i still have R4000 LEFT a month after my deductions...</p> <p>when i asked the staff member by mtn what does this mean affordability how could i have had 3 contracts before and now i dont have money for another one the staff at mtn does not like to help the people when i asked if they can found out for me why was is canceld i got a snarky comment back i must phone myself and find out so i did i phone customer care the put me through 3 other lines its really like mtn wants to loose their customers this is not the first time im having problems with mtn and after 4 years of supporting mtn i really want to cancle all my contracts nobody wanted to help me when i was in the shop or when i phoned this is really bad service and im not happy at all i pay my account every month on the date and this is how a loyal customer is treated!!!!!!!!!!!</p>
Good day Anika,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
I have forwarded a request to our sales department to please give you a call to assist with possibly resolving the issue with getting you signed up to a new contract. They should be in touch with you quite soon.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
MTN SA
Good day Anika,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
I have forwarded a request to our sales department to please give you a call to assist with possibly resolving the issue with getting you signed up to a new contract. They should be in touch with you quite soon.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
MTN SA
