KM
Kgaugelo M
1 reviews | Active since Jan 2017
24 Jan 2017, 15:18
POOR SERVICE
<p>i called MTN customer care on the 20th of janauary 2017on the number 808 since i have a contract with them and i asked the consulted to send me the itamised billing and i was given a ref number {REQ ********** ] and she also told me that i will get it with 48 working hours today is tuesday the 24th of january and im still waiting for it, i have called them yesterday and was advised they have send it already however they will send another request to the billing department to resend it ..im very unhappy </p>
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MTN South Africa's replyOfficial
01 Feb 2017, 14:17Thank you for your post.
We apologize for any inconvenience incurred.
We apologize for the delayed response.
The system reflect that the itemized billing service was not loaded as a additional service from October to December 2016.
The service is only active from Jan 2017.
We have sent to you the itemized billing for October to December on Excel format. This is the only way that we can assist you due to the service not activated. Please allow +-2-4 hours to reach you.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply01 Feb 2017, 14:17
Official
Thank you for your post.
We apologize for any inconvenience incurred.
We apologize for the delayed response.
The system reflect that the itemized billing service was not loaded as a additional service from October to December 2016.
The service is only active from Jan 2017.
We have sent to you the itemized billing for October to December on Excel format. This is the only way that we can assist you due to the service not activated. Please allow +-2-4 hours to reach you.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,