1 reviews | Active since Oct 2014
Poor service
<p>I am a pensioner and when my contract came up for renewal I went to the MTN shop and told them I wanted something cheaper. I a m now worse off than before last month was R2100 and this month R1300 and during I still have Top up airtime and data of around R300.</p> <p>The shop is about 20 KM away so I can't just jump in the car go there my journeys need to be planned . The shop is always busy with long ques . </p> <p>When you phone the Call Centre you either get cut off or switched from one agent to another and told to phone this number or that number.</p> <p>At this stage I wish I could cancell my contract. I make about 10 calls a month if that on my phone.</p>
Good day Kevin,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
Please note that we have had a look at your billing and please find breakdown below:
Invoice date: 2016-11-26
Kindly be advised that you had incurred data charges of R1335.59 (excl. VAT) because the network allowed you to use data over and above your monthly contract provisioning as your line is not capped i.e. there si no usage limit set to stop you from incurring additional data charges.
Invoice date: 2016-12-26
Kindly be advised that you had incurred data charges of R571.87 (excl. VAT) because the network allowed you to use data over and above your monthly contract provisioning as your line is not capped i.e. there si no usage limit set to stop you from incurring additional data charges.
In order to avoid incurring additional charges when your contract inclusive data is depleted, you need to set a usage limit on your account by dialing *141*5#, select "manage usage", then further select "manage usage limit". From there you will be able to state the amount that you would like to cap your line at for instance, if you do not wish to incur any additional charges at all, you will need to set your limit at R0.00.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Tshepo M
REQ:***
Good day Kevin,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
Please note that we have had a look at your billing and please find breakdown below:
Invoice date: 2016-11-26
Kindly be advised that you had incurred data charges of R1335.59 (excl. VAT) because the network allowed you to use data over and above your monthly contract provisioning as your line is not capped i.e. there si no usage limit set to stop you from incurring additional data charges.
Invoice date: 2016-12-26
Kindly be advised that you had incurred data charges of R571.87 (excl. VAT) because the network allowed you to use data over and above your monthly contract provisioning as your line is not capped i.e. there si no usage limit set to stop you from incurring additional data charges.
In order to avoid incurring additional charges when your contract inclusive data is depleted, you need to set a usage limit on your account by dialing *141*5#, select "manage usage", then further select "manage usage limit". From there you will be able to state the amount that you would like to cap your line at for instance, if you do not wish to incur any additional charges at all, you will need to set your limit at R0.00.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Tshepo M
REQ:***