rA
rudi A

1 reviews | Active since Apr 2013

12 Jan 2017, 15:04

Poor service

<p>I've been complaining for months regarding my cell service. Its says my number does not exist when someone calls. I need this fixed as nobody seems to want to help. MTN gives one mangy miscall then it rings and say the problem has been resolved. As I have explained I do get calls now and then but somedays people just cant get hold of me. I have a recording to prove that my when called it says my no does not exist. I have spoken to call center and they have advised that someone told me to do a sim swap. NO ONE has ever spoken to me regarding this. If you find the recording besides yesterday’s call to Call Centre advising me this i will give MTN R10 000! for your BS!! Please fix my line. I want to be reimbursed for my lack of service and don’t pay my own money back like you did this month and debit me R757. My debit order is supposed to be 500 odd as a payment of R250 is made on the 15th of each month. You promised to refund me for lack of service where and how was this done?? I will complain every day on Hellopeter, facebook, twitter until you have done right by me. I can’t understand why you must ***** from hard working South Africans. HOW CAN MY NUMBER NOT EXISTING HVAE ANYTHING TO DO WITH MY CELLPHONE OR WHY MUST A SIM SWAP BE DONE. IT SHOULD GO TO VOICEMAIL????</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply25 Jan 2017, 10:14
Official

Good day Rudi

Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Please kindly note that we have reset your number on our side inorder for you to receive incoming calls please kindly switch your phone on and off for the reset to be successful.

Regards

Angela

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