AR
Arthur R
1 reviews | Active since Dec 2012
27 Dec 2016, 12:06
Poor service
<p>Cancelled my contract on the7th December and told that it would take 20 days. Just found out today that the paper work was not done even after money was taken on the cancellation. Spoken to the shop manager that will cancel and sort it out tomorrow morning and will getback to me. Been with MTN for over 20 years and that is not the way to look after clients that have been loyal for two decades and that is one the reasons cancelling the contract. </p>
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MTN South Africa's replyOfficial
30 Dec 2016, 11:56Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised, as per system record we note that the matter has been resolved, number has been migrated to prepaid.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply30 Dec 2016, 11:56
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised, as per system record we note that the matter has been resolved, number has been migrated to prepaid.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,