Poor Service

<p>Recently sent my phone for repairs at the MTN store in Midrand.</p> <p> </p> <p>On 1 December 2016, my LG G4 began switching off until it no longer switched back on. This is due to an internal issue of the phone and not any physical damage.</p> <p>I immediately took the phone to my nearest MTN branch, however they advised I go to Midrand as I needed the phone before I leave for a holiday on the 22 December. They said it will be covered with warranty as there was a call back for G4s and it will take 2-3 days to fix.</p> <p>On 3 December 2016 my phone was booked in at the repair centre.</p> <p>MTN is now refusing to fix the phone due to a previous scrren crack. The phone was fixed by MTN and payment was made for the screen crack. Now, they are insisting that it is otu of warranty.</p> <p>Aside from the fact that there was a previous repair, the warranty on the phone is 2 years and the damage is not physical. I can not understand the mis-communication and the refusal to repair the phone by MTN.</p> <p> </p> <p>Truly disapppointed by their services. It is now 15 December and I have received no correspondence from them regarding this matter</p>