TA
Tanya A
1 reviews | Active since Feb 2015
31 Mar 2015, 23:46
Poor service
I have been trying to cancel my contract since the 18th with no luck. I called the 808 number and waited for 30minutes just to be told that that dept is closed. The lady took my details and said they would call me, im still waiting. I went to the store and they also couldnt get through, the lady then emailed but im still not sorted. I will be billed another month because i cant get through to them. I have emails and a ref number to prove i have tried to cancel before the billing date...maybe its a matter for the ombudsman.
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MTN South Africa's replyOfficial
13 Apr 2015, 16:13Hello Betty79,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the number in question has been cancelled and migrated to prepaid.
There is an amount of R145.00 outstanding, which is for usage from 15 February 2015 to the 19 March 2015.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the number in question has been cancelled and migrated to prepaid.
There is an amount of R145.00 outstanding, which is for usage from 15 February 2015 to the 19 March 2015.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply13 Apr 2015, 16:13
Official
Hello Betty79,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the number in question has been cancelled and migrated to prepaid.
There is an amount of R145.00 outstanding, which is for usage from 15 February 2015 to the 19 March 2015.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the number in question has been cancelled and migrated to prepaid.
There is an amount of R145.00 outstanding, which is for usage from 15 February 2015 to the 19 March 2015.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,