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1 reviews | Active since Dec 2016

08 Dec 2016, 09:37

Poor Service

<p>Four months ago I was billed for items that are supposed to be promotional. I went in to the office and enquired. The answer was that I would be credited for the ammount that I was over charged. A month later I wis billed exactly the same amount. A third month thereafter I was billed for the same amount again! In October I was billed R60 more than I should be and November too and I am yet to recieve my money! This is pathetic service and Breach Of Contract! I used to Tell people to change to Mtn now I wonder and often look at moving to another carrier as well! Not Happy. </p>

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Replies (2)
MTN South Africa
MTN South Africa's reply14 Dec 2016, 10:15
Official

Good day Dillon Murran,

Thank you for your post.

Please accept our apologies for the inconvenience experienced. We completely understand the frustration it caused.

Kindly be advised that the discounts have been corrected on your account and a credit amounting to R1692.01 for discounts not app**** on your account for 3 months was passed on the 2016-10-04.

Please note that from the invoice dated 2016-10-11, you were billed your monthly subscription of R 470.00. Your account was not been debited in October and November because your account was in credit. The credit remaining on your account is R 282.01.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Regards,
Ayanda

REQ:***

Best regards,

's update17 Dec 2016, 10:56
Reviewer Update

Thank you for making the correction in the accounts, with all other services you offer, I am very pleased to say that i have no complaints.