POOR SERVICE

A YEAR AGO I TOOK OUT A CONTRACT.I NOTICED THE LAPTOP WAS SLOW I SEND IT IN FOR REPAIR SEEING THAT IT DID NOT WANNA CONNECT TO INTERNET.IT CAME BACK MORE SLOWER STILL NO CONNECTION.I SEND IT BACK THREE TIMES STILL NOT WORKING.THIS HAS BEEN GOING ON FOR MONTHS BUT MY DEBIT ORDER GOES OF EVERYMONTH BUT I HAVE NO USE OF THE LAPTOP.THE MANAGER SAID SHE'LL SORT IT OUT AN ITS ALREADY 2 WEEKS AFTER I SPOKE TO HER.THEY DID SOME CHANGES AS THEY SAY BUT STILL THE THING DOESNT WORK.IM REALY FED UP BECAUSE ITS JUST COSTING ME TIME AND MONEY.THAT I COULD OF USE ELSEWHERE