AJ
Amanda J
1 reviews | Active since Nov 2016
30 Nov 2016, 12:37
Poor service
<p>I bought 1gb today and after my purchase i only received 500mb when i Phone MTN no one can help me and keep on sayingg i have to consult my bank. I Phoned my bank and received confirmation That the problem is with my service provider. Really up set about the pathetic service. I hold the line for more than half an hour at a time. Im working in a hospital and can not talk on my Phone the whole time really un happy about this </p>
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MTN South Africa's replyOfficial
02 Dec 2016, 15:25Good afternoon Amanda
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly send an email stating your query to ***. The email should contain all your particulars including a stamped bank statement which reflects the debits of the data you purchased and a certified copy of your ID is also needed in the email. Should you need further assistance please contact customer care on *** or 808.
Alternatively you can visit a closest MTN service centre with the bank statement for assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply02 Dec 2016, 15:25
Official
Good afternoon Amanda
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly send an email stating your query to ***. The email should contain all your particulars including a stamped bank statement which reflects the debits of the data you purchased and a certified copy of your ID is also needed in the email. Should you need further assistance please contact customer care on *** or 808.
Alternatively you can visit a closest MTN service centre with the bank statement for assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,