CN
Charl N

1 reviews | Active since Nov 2016

25 Nov 2016, 07:38

Poor service

<p>I phoned the shop, MTN customer care, the shop again, wanting to know where my phone is and no one can give me an answer.</p> <p>Be waiting for more than 2 weeks and all that the shop can say is "the warehouse has no stock" after I saw this phone Sony Xperia XA on the list of upgrades.</p> <p>I then phoned Marketing as they told me to do, wating for 15min with no one aswering the first time and then waiting for 20min the second time then the phone rings and it drops.</p> <p> </p> <p>Really really bad client service.</p> <p>You feel that you are just not important to them, just another customer.</p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply27 Nov 2016, 20:15
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Please be advised that the matter has been escalated to the relevant management team for further assistance.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
Ref#:***

Best regards,