LN
Lesang N
1 reviews | Active since Nov 2013
13 Jul 2020, 11:55
Poor service
I have a contract with MTN which is R740 every month! Never have I skipped/missed any payment but since covid I missed 2 payments as I am not currently working but have been trying to pay MTN every month. I now probably have an outstanding amount of R740 and they have suspended my account! It’s not as if I owe R5000 it’s only just R740 roughly that I owe and MTN has blocked me from even receiving calls!!!!!! I’m trying to get employment so that means even potential employers cannot get hold of me! Banks gave payment holiday and MTN didn’t! At a time like this you lack compassion and understanding!!!! WOW!!!! Definitely will not renew my contract!
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Replies (4)LN
Lesang N's updateReviewer Update
14 Jul 2020, 08:04The above response states that the payment relief is valid from April - June 2020, we are now on July 2020 which means the payment relief has ended?
I will however send the relevant documentation.
Please in the meantime unsuspend my services, it’s honestly just R740 that you are crucifying me for!!!!!!!!!!! Never in my history with MTN have I missed a payment when I was employed and now you are crucifying me for R740!!!!!
I will however send the relevant documentation.
Please in the meantime unsuspend my services, it’s honestly just R740 that you are crucifying me for!!!!!!!!!!! Never in my history with MTN have I missed a payment when I was employed and now you are crucifying me for R740!!!!!
LN
Lesang N's update14 Jul 2020, 08:04
Reviewer Update
The above response states that the payment relief is valid from April - June 2020, we are now on July 2020 which means the payment relief has ended?
I will however send the relevant documentation.
Please in the meantime unsuspend my services, it’s honestly just R740 that you are crucifying me for!!!!!!!!!!! Never in my history with MTN have I missed a payment when I was employed and now you are crucifying me for R740!!!!!
I will however send the relevant documentation.
Please in the meantime unsuspend my services, it’s honestly just R740 that you are crucifying me for!!!!!!!!!!! Never in my history with MTN have I missed a payment when I was employed and now you are crucifying me for R740!!!!!
LN
Lesang N's updateReviewer Update
14 Jul 2020, 08:09Hi MTN
I just tried applying for the relief payment but there’s an OTP that needs to be sent to me - YOU HAVE SUSPENDED MY SERVICES THEREFORE I AM UNABLE TO RECEIVE CALLS AND MESSAGES SO I AM UNABLE TO RECEIVE THE OTP!
I just tried applying for the relief payment but there’s an OTP that needs to be sent to me - YOU HAVE SUSPENDED MY SERVICES THEREFORE I AM UNABLE TO RECEIVE CALLS AND MESSAGES SO I AM UNABLE TO RECEIVE THE OTP!
LN
Lesang N's update14 Jul 2020, 08:09
Reviewer Update
Hi MTN
I just tried applying for the relief payment but there’s an OTP that needs to be sent to me - YOU HAVE SUSPENDED MY SERVICES THEREFORE I AM UNABLE TO RECEIVE CALLS AND MESSAGES SO I AM UNABLE TO RECEIVE THE OTP!
I just tried applying for the relief payment but there’s an OTP that needs to be sent to me - YOU HAVE SUSPENDED MY SERVICES THEREFORE I AM UNABLE TO RECEIVE CALLS AND MESSAGES SO I AM UNABLE TO RECEIVE THE OTP!
LN
Lesang N's updateReviewer Update
15 Jul 2020, 11:47Hi MTN
Please can you respond to my messages! You have directed me to apply for payment holiday which ends in June, we are now in July! You have also forgotten that in applying for the payment holiday, an OTP needs to be sent to me but I obviously cannot receive the OTP as you have suspended my account therefore I am unable to receive calls and messages! How do I then apply!
This is really not the time to be so cruel to customers! We are facing a pandemic which none of us expected, something that is out of our hands, to be blocking / suspending people’s contracts is insensitive! Like I said I probably owe R740 or so! This is cruel! No one can call me not even prospective employers so I can be employed and pay you consistently as I have been for the past many years! Such lack of compassion from MTN!
Please can you respond to my messages! You have directed me to apply for payment holiday which ends in June, we are now in July! You have also forgotten that in applying for the payment holiday, an OTP needs to be sent to me but I obviously cannot receive the OTP as you have suspended my account therefore I am unable to receive calls and messages! How do I then apply!
This is really not the time to be so cruel to customers! We are facing a pandemic which none of us expected, something that is out of our hands, to be blocking / suspending people’s contracts is insensitive! Like I said I probably owe R740 or so! This is cruel! No one can call me not even prospective employers so I can be employed and pay you consistently as I have been for the past many years! Such lack of compassion from MTN!
LN
Lesang N's update15 Jul 2020, 11:47
Reviewer Update
Hi MTN
Please can you respond to my messages! You have directed me to apply for payment holiday which ends in June, we are now in July! You have also forgotten that in applying for the payment holiday, an OTP needs to be sent to me but I obviously cannot receive the OTP as you have suspended my account therefore I am unable to receive calls and messages! How do I then apply!
This is really not the time to be so cruel to customers! We are facing a pandemic which none of us expected, something that is out of our hands, to be blocking / suspending people’s contracts is insensitive! Like I said I probably owe R740 or so! This is cruel! No one can call me not even prospective employers so I can be employed and pay you consistently as I have been for the past many years! Such lack of compassion from MTN!
Please can you respond to my messages! You have directed me to apply for payment holiday which ends in June, we are now in July! You have also forgotten that in applying for the payment holiday, an OTP needs to be sent to me but I obviously cannot receive the OTP as you have suspended my account therefore I am unable to receive calls and messages! How do I then apply!
This is really not the time to be so cruel to customers! We are facing a pandemic which none of us expected, something that is out of our hands, to be blocking / suspending people’s contracts is insensitive! Like I said I probably owe R740 or so! This is cruel! No one can call me not even prospective employers so I can be employed and pay you consistently as I have been for the past many years! Such lack of compassion from MTN!
LN
Lesang N's updateReviewer Update
15 Jul 2020, 11:49MTN!
Please can you respond to my messages! You have directed me to apply for payment holiday which ends in June, we are now in July! You have also forgotten that in applying for the payment holiday, an OTP needs to be sent to me but I obviously cannot receive the OTP as you have suspended my account therefore I am unable to receive calls and messages! How do I then apply!
This is really not the time to be so cruel to customers! We are facing a pandemic which none of us expected, something that is out of our hands, to be blocking / suspending people’s contracts is insensitive! Like I said I probably owe R740 or so! This is cruel! No one can call me not even prospective employers so I can be employed and pay you consistently as I have been for the past many years! Such lack of compassion from MTN!
Please can you respond to my messages! You have directed me to apply for payment holiday which ends in June, we are now in July! You have also forgotten that in applying for the payment holiday, an OTP needs to be sent to me but I obviously cannot receive the OTP as you have suspended my account therefore I am unable to receive calls and messages! How do I then apply!
This is really not the time to be so cruel to customers! We are facing a pandemic which none of us expected, something that is out of our hands, to be blocking / suspending people’s contracts is insensitive! Like I said I probably owe R740 or so! This is cruel! No one can call me not even prospective employers so I can be employed and pay you consistently as I have been for the past many years! Such lack of compassion from MTN!
LN
Lesang N's update15 Jul 2020, 11:49
Reviewer Update
MTN!
Please can you respond to my messages! You have directed me to apply for payment holiday which ends in June, we are now in July! You have also forgotten that in applying for the payment holiday, an OTP needs to be sent to me but I obviously cannot receive the OTP as you have suspended my account therefore I am unable to receive calls and messages! How do I then apply!
This is really not the time to be so cruel to customers! We are facing a pandemic which none of us expected, something that is out of our hands, to be blocking / suspending people’s contracts is insensitive! Like I said I probably owe R740 or so! This is cruel! No one can call me not even prospective employers so I can be employed and pay you consistently as I have been for the past many years! Such lack of compassion from MTN!
Please can you respond to my messages! You have directed me to apply for payment holiday which ends in June, we are now in July! You have also forgotten that in applying for the payment holiday, an OTP needs to be sent to me but I obviously cannot receive the OTP as you have suspended my account therefore I am unable to receive calls and messages! How do I then apply!
This is really not the time to be so cruel to customers! We are facing a pandemic which none of us expected, something that is out of our hands, to be blocking / suspending people’s contracts is insensitive! Like I said I probably owe R740 or so! This is cruel! No one can call me not even prospective employers so I can be employed and pay you consistently as I have been for the past many years! Such lack of compassion from MTN!