Poor service

Upgraded in June, my services have been suspended three times already though I'm paying each month. The problem is caused by mtn adding a booster bundle to my invoice. I didn't request it therefore I don't think far to have me pay even a cent for it.

I have raised my dispute with several call centre agents, they always promised to escalate the matter to the back office or retentions department, subsequent to which I usually receive SMS saying the query was resolved. However, at the beginning of the following month my service is suspended, thereupon, much to my dismay, I learn that the bundle is still being invoiced and another escalation is made. Until when?

I was advised that calls were recorded. Please listen to the records, remove this booster bundle and cancel the credit for the bundle. The next logical step is to restore my services without delay. In the event where you don't refund me for monies paid that were charged for the booster bundle, please regard this as a formal complaint, give me a reference number so that I can refer the dispute to ICASA.