1 reviews | Active since Nov 2016
Poor Service
<p>We bought a Sony Experia E5 on the 28th of October which was a Friday on the 3rd of November my phone's screens light came on but was a blackish blue screen the next morning which is also a Friday i took the phone back to Truworths and they they did not want to exchange it for a new one saying it has been 8 days not 7 from the date of purchase which to me is unfair because the phone stopped working on the 3rd but they sent it in for repairs. It has been two weeks and the phone still is not fixed. To me that is unacceptable. Who wants a brand new phone that wasnt even a week old and stopped working and further more takes so long to repair. Just ****py service i would never buy i phone through Mtn ever again. Doc no: ********** </p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that information of the handset is required in order to escalated the matter to our third party dealers. Kindly send a mail to the below address for urgent attention to resolved you request.
Mail :#***
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that information of the handset is required in order to escalated the matter to our third party dealers. Kindly send a mail to the below address for urgent attention to resolved you request.
Mail :#***
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
