poor service

I've been a customer of MTN FOR MORE THAN 20 YEARS AND I THINK IT'S NOW TIME TO TAKE MY BUSINESS SOMEWHERE BECAUSE OF THIS UNPROFFESIONAL/*********** /LACK OF KNOWLEDGE STAFF .

I was due for upgrade sometime in march then went through to an Mtn outlet to due my upgrade but then changed my mind whilst in store , i requested the agent/staff member to cancel the contract instead , she said it's fine , surprisingly i am still billed for the service i cancelled ,yes i do understand the cancellation policy and that it might not have kicked off same time , i went to MTN PTA STD BANK CENTRE where i interacted with Gugulethu Ntuli who was supposed to help me with this query since she's behind the desk and the system ..No help received , i keep on calling Gugu and she is now not taking my calls , i asked several times for them to out me through to the manger but that never happened ,

Is MTN a circus or a service provider ? I'M SO FED UP WITH THIS TREATMENT ,DO I HAVE TO BEG GUGULETHU TO HELP ME ?

I WANT THIS SORTED ASAP .

I WANT ALL MY MONEY BACK AND NO EXCUSES ...

Regards Mr Ben Mokoena ***