Poor service
<p> I upgraded in June 2016 and received a new Sony m5 and 3 weeks later started experiencing problems with the phone. I took the phone in for warranty assessment and it was on the 29 of September were approved and since then I get all kinds of answers but the problem does not get resolved I am now more than a month without a phone and nobody seems to care</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
This is still not resolved seems like customers is not important to MTN at all or completely ***********.
This is still not resolved seems like customers is not important to MTN at all or completely ***********.
This is still not resolved seems like customers is not important to MTN at all or completely ***********.
This is still not resolved seems like customers is not important to MTN at all or completely ***********.