Poor service
<p> I upgraded in June 2016 and received a new Sony m5 and 3 weeks later started experiencing problems with the phone. I took the phone in for warranty assessment and it was on the 29 of September were approved and since then I get all kinds of answers but the problem does not get resolved I am now more than a month without a phone and nobody seems to care</p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have noted that the consultant dealing with this matter was in contact with you, we have requested him to urgently attend to this matter and provide feedback.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have noted that the consultant dealing with this matter was in contact with you, we have requested him to urgently attend to this matter and provide feedback.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,