1 reviews | Active since Oct 2016
Poor Service
<p>I upgraded online on the 24th October 2016. I sent emails requesting when my new phone will be delivered and when first payment on the new amount will be due. I still have not recieved any feedback with regards to my queries. No one has even contacted me about my upgrade. Before this I went into the store to upgrade and the person who assisted me did not even bother to put my upgrade through that is why I went online to do the upgrade myself.</p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that the upgrade was processed at the store on 2016-10-24 with no handset to be issued with the package, the invoice for the new package will be finalized on 2016-11-01; kindly visit the store for further assistance. On 2016-11-02 your line will be provisioned with the inclusive values for the new package, please dial *141*1#ok for the detailed balance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that the upgrade was processed at the store on 2016-10-24 with no handset to be issued with the package, the invoice for the new package will be finalized on 2016-11-01; kindly visit the store for further assistance. On 2016-11-02 your line will be provisioned with the inclusive values for the new package, please dial *141*1#ok for the detailed balance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,