1 reviews | Active since Oct 2016
Poor service
<p>I'm in complain regarding mtn poor service, I've been calling the call centre and they've been saying they will email the legal department to contact me due to suspension of my phone. I made a payment during the week and I need to further arrange with them. I need my phone to be activated ASAP I'm im need of it. I called them Monday today is Friday and they no communication instead consultants seem not to know they job! Mtn needs to train they consultants to provide more further information to customers... Please can I be reached to ********** 392 Or ********** 344 . Mtn customer service is ****ty and Poor, customers are treated like we asking for food or in pension line. I pay mtn for poor service and I've been a loyal customer for so many years.. They should get back to me or I might as well cancel my contract with them and look elsewhere better. I'm ****ed and disgusted </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,