Poor service
<p>Poor mtn service at Maponya mall i went there and ask for help ,they told me go and do affidavt at the police station and bring along my id copy certified.When i returned the lady who was assisting said she is on lunch .i must wait for someone to help me,when my turn comes its a guy he is saying he can't help me i must go to Jabulani mall.why didnt they tell me that from the start.I waisted my petrol going up and down doing the affidavit</p>
Good afternoon Nozizwe
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employees. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Regards
Lungi
REQ:***
Good afternoon Nozizwe
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employees. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Regards
Lungi
REQ:***