POOR SERVICE

Good morning

I have two contracts with MTN and always considered them to be a good network. I had recently upgraded one of my contracts with them. The new contract was set at R 270. When I reviewed my MTN app this month , I noticed that my bill for my new contract was R 850. I contacted the MTN Call Centre and cancelled the insurance on both my contracts as I thought that was the problem however after re-checking my bill still did not drop down. I contacted the MTN Call Centre again for a statement and invoice and it is never ever emailed to me. After reviewing my statement there was something wrong, I contacted the MTN Call Centre again and was told that the person who upgraded my previous contract did not cancel out the initial contract that upgraded. I requested for a credit note to be completed and adjusted in my current month invoice that needs to go off at the end of October, I was told the case was filed and escalated. I received a SMS stating the case was escalated and a few hours later another SMS stating it was resolved. I contacted MTN again and the consultant informed me that she had cancelled the debit order and put me on a cash basis where I should pay the correct amount into MTN account. I contacted MTN again who then told me that they would not be able to push through my entire credit note this month as the invoice and debit order has already gone out and been scheduled for the end of October. I continuously requested them to correct it in the current month as it was not my fault and I do not want a failed debit order. They escalated the case once again and asked me to wait for feedback. I received a SMS stating the case has been escalated and that I should call back (5 CALLLS IN ONE DAY) The next day I contacted MTN and spoke to a consultant to ask her what was happening now and I was told the exact same thing that I cannot amend the October Invoice nor Debit order , I asked to speak to the supervisor The supervisor informed me that the debit order cannot be cancelled and even though I was put onto cash basis , the debit order initially set with the incorrect and overstated amount will still go through. She advised me to allow a failed debit order to go through my account and make a cash payment of the correct amount and thereafter contact her to see what can be done. Why should I pay bank charges and have a failed debit order for no fault of my own? How is it possible that MTN cannot amend an invoice nor cancel or re-issue a debit order?? There was no fault of my own. MTN had made an error. I do not want a failed debit order to go off my account!!