TR
Tracy R
1 reviews | Active since Oct 2012
25 Mar 2015, 14:16
Poor service
Made an insurance claim 9th March. Received an automated response telling me the claim could only be processed within 5 days. Received a call a week later, Monday 16th March. Told the phone would be collected Wednesday 18th. Today is the 25th and the phone is not collected. I called *** with my reference number and got cut off twice after about 10 minutes of holding each time. How do I get this phone collected and repaired? Surely this is NOT what I am paying for?!? <br> When I upgraded the phone I was forced to go with MTN Insurance, did I really have no choice?<br> Tracy Rankin<br> UNHAPPY MTN CUTOMER<br> ***
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Replies (1)
MTN South Africa's replyOfficial
01 Apr 2015, 12:28Hello tracyrankin,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the insurance management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the insurance management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply01 Apr 2015, 12:28
Official
Hello tracyrankin,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the insurance management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the insurance management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,