1 reviews | Active since Oct 2016
Poor Service
<p>I have a Top Up contract and needed to top up, if this happens i normally just phone 808 and they add anytime minutes relatively quickly. I have been trying since Monday (Wednesday today) to get through and i cant speak to anyone, so i go to the Kenilworth store on Tuesday and buy there. Wednesday comes and i'm in Durban and still not activated, helpline still no help so i went to the Musgrave store and they tell me there's a problem but will be sorted out anywhere between 24-48 hours, who know this could take longer. So then I have to buy airtime, i dont quite understand why i need airtime and voice minutes? I buy R60 airtime and told i cant pay with a credit card only values of R100 or more, if you have a credit card machine any amounts should be applicable, not my problem you pay fees on that!</p> <p>Still my anytime minutes not activated! Disaster.</p>
Thank you for your post.
We apologize for any inconvenience incurred.
We have sent the request for the 1GB ADHOC data and ADHOC 100 minutes to be allocated to the sim card.
Regarding the credit card purchase, as explained to me the store and the bank do have a agreement regarding this issue.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
We have sent the request for the 1GB ADHOC data and ADHOC 100 minutes to be allocated to the sim card.
Regarding the credit card purchase, as explained to me the store and the bank do have a agreement regarding this issue.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thanks Alice for your respose much appreciated!
Thanks Alice for your respose much appreciated!
Hi Alice
its now Friday and minutes still not reflecting! How is this possible? I understand there may have been issues but I bought this on Tuesday !
Hi Alice
its now Friday and minutes still not reflecting! How is this possible? I understand there may have been issues but I bought this on Tuesday !
